Delivery

Shipping

We use UPS to ship to the United States and US Postal Service to ship domestic.
Costs vary depending on weight, size, and destination.
There is a $3.00 handling fee on all shipments.
Shipping cost is not built into our pricing because it would be penalize customers that shop in person.
Make sure your shipping address is correct before finishing your order.
Errors will cause the package to be shipped to the wrong location and give you an invalid shipping quote.
There is a $10.00 charge for changing the shipping address.
This is the fee UPS charges. US Postal Service shipments cannot be changed.
We do not ship UPS to PO Boxes because there are too many missed packages.
To ship to a PO Box, you will have to choose a US Postal Service rate when you checkout.
Shipping times can be estimated by using the UPS website or the map below.

Refused / Unclaimed Shipments

Refused or unclaimed packages will be charged a 20% restock fee plus all shipping costs.
UPS charges for both the delivery attempt and the return.
Refused or unclaimed packages that are re-shipped will be charged additional shipping costs, but no restock fee.
Signature is required on first time orders.
Failure to sign will result in the package being refused and returned to us.

Returns

There is a 20% restock fee for all returns unless the items are defective or damaged.
We must be notified about returns within five (5) business days of delivery.
When returning items, include a copy of the invoice you received with your order.
Also, add a note explaining the reason for the return.
Send an email to us so that we will expect the return.
Our email is sales@classyboutiques.com
We do not issue call tags for returns.
You must make shipping arrangements to return the merchandise.
Use a service that has tracking or delivery confirmation.
We are not responsible for returns lost in transit.
Ship returns to:

classyboutiques.com
Attn : Returns
PMB 500
4802 E. Ray Rd Ste 23
Phoenix, AZ 85044

Returns will be credited to your account for future orders.
If you have a credit, please include a reminder note for us when placing your next order.
In line with other importers in our industry, we reserve the right to discontinue business with anyone we deem to be abusing or overusing returns. If you have a question about an item, contact us before purchasing and returning items that were not as you expected.

Order Discrepancies

Discrepancies with orders must be reported within three (3) business days of delivery.
Double check your shipment against the invoice included with your shipment. This shows what was shipped with your order and what you were charged.
Double check all packaging inside the box.
Fragile items are often placed inside padded envelopes and hard to spot.
After you recheck the packaging for the order, email us your Customer PO, Invoice Number, Contact Information, and each item that is missing or shipped in error.
Our email address is sales@classyboutiques.com
When we receive this information, we will check the picking and packing paperwork for the order.
After we compare the paper work with the information you provide, we will contact you to resolve your problem.

Damages

Damages must be claimed within five (5) business days of delivery.
Email us your invoice number, customer PO number, a phone number to contact you with and a list of damaged items.
For each item, describe the damage that has occurred to the item.
Our email address is sales@classyboutiques.com
Keep the shipment packaging in case the shipping company wants to inspect it.
When you email the damage information to us, we will file a claim with the shipping company and credit your account for the damage.
Damages will be credited to your account for future orders.
If you have a credit, please include a reminder note for us when placing your next order.
We may ask for the damage merchandise to be returned.
If we do so, we will provide additional instructions to you
Dozen pack items get minor breakage occasionally in transit. (One or two items broken.)
Please do not make claims on this type of damage. The amount of paperwork makes this costly.
We feel that the point system we have in place adequately compensates for these occasional, small losses.
We reserve the right to disable points or refuse future shipment to anyone making claims of this nature.

Merchandise Warranties

There is no warranty on merchandise sold to your customers.
There is no warranty on dozen pack merchandise.
Dozen pack merchandise that has manufacturing defects will be exchanged for credit.
To report a manufacturing defect, email us with your order number, the item number, and the nature of the defect.
Our email address is sales@classyboutiques.com
Merchandise that has damage should be handled as shipping damage.
Follow the Damage Policy
All merchandise is examined by a picker and a packer before shipment.
It was not be damaged when it leaves our warehouse.
Defective merchandise will be credited to your account for future orders.
If you have a credit, please include a reminder note for us when placing your next order.
We may ask for the defective merchandise to be returned.
If we do so, we will provide additional instructions to you
Dozen pack items get minor breakage occasionally in transit. (One or two items broken.)
Please do not make claims on this type of damage. The amount of paperwork makes this costly.
We feel that the point system we have in place adequately compensates for these occasional, small losses.
We reserve the right to disable points or refuse future shipment to anyone making claims of this nature.